Refund Policy
A clear approach to refunds for our paid services.
Before work begins
If you cancel a paid service before work has started, we will normally provide a full refund of amounts paid for that service, less any non-refundable third-party costs that were agreed in advance.
After work begins
Once work has started, refunds are considered based on the work already completed, costs incurred and the agreed scope. Any unused portion of a prepaid service may be refundable where appropriate.
Work already delivered
Completed reports, measurements, consultations or other delivered work are not normally refundable once provided.
Service issues
If you believe we have materially failed to deliver the agreed service, contact us promptly. We will review the issue and, where appropriate, offer a correction, partial refund or other reasonable remedy.
How to request a refund
Contact us with your name, service, payment date and reason for the request. We will review the request and respond within a reasonable period.
Third-party payments
Where a payment processor has its own refund rules, those rules may also apply.